Refund Policy - Banna Aerosol

At Banna Aerosol, we are committed to providing you with the best possible service and products. Please review our refund policy below, which outlines the conditions under which we accept refunds.

1. Refund Eligibility:

We accept refund requests only in the event that the wrong product has been sent to you. To be eligible for a refund, the following conditions must be met:

   - The wrong product was shipped to you.

   - The original item is returned to us in its original condition and packaging.

2. Refund Process:

If you have received the wrong product, please contact our customer support team at [customer_support@bannaaerosol.com](mailto:customer_support@bannaaerosol.com) or through our "Contact Us" page. Provide your order number and a detailed explanation of the situation. Our team will guide you through the process and provide instructions on returning the incorrect item.

3. Return Shipping:

We will provide instructions for the return shipping process. Customers are responsible for the cost of return shipping, unless the return is a result of our error. Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping service for your return.

4. Inspection and Approval:

Once we receive the returned item and confirm that the wrong product was shipped, we will proceed with processing the refund. Please allow a reasonable processing time for the refund to be credited to your original payment method.

5. Refund Method:

Refunds will be processed using the original payment method used for the purchase. If the original payment method is not available, we may issue the refund through an alternative method agreed upon by both parties.

6. Non-Refundable Items:

All items are non-refundable unless the wrong product has been shipped to you. Gift cards and downloadable software products are also non-refundable.

7. Changes to Refund Policy:

Banna Aerosol reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any further questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team. We appreciate your understanding and cooperation.

Thank you for choosing Banna Aerosol.

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