Returns Policy

Returns and Refund Policy
Effective Date: [27th Feb 2025]
Last Updated: [27th Feb 2025]

At Banna Sprays, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

You may be eligible for a return if:

• You received a damaged, defective, or incorrect item.
• The product is unused, unopened, and in its original packaging.
• You contact us within 7 days of receiving your order.

2. Items Not Eligible for Return

• Used or opened products.
• Aerosol spray cans that have been used or tampered with.
• Products purchased under clearance or promotional sales.
• Custom or special-order items.

3. Return Process

• To initiate a return, email us at info@bannasprays.com with your order number, images of the product, and reason for return.
• If your return is approved, we will provide instructions for shipping the item back.
• Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item).

4. Refund Policy

• Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
• Refunds will be credited back to the original payment method used at the time of purchase.
• Shipping charges are non-refundable unless the return is due to an error on our part.

5. Replacements

• If you received a defective or damaged product, we can offer a replacement instead of a refund.
• Replacement requests must be made within 7 days of receiving your order.

6. Cancellations

• Orders can only be canceled before they are shipped. Once shipped, cancellation is not possible.
• If you need to cancel your order, contact us as soon as possible at info@bannasprays.com.

7. Contact Us

For any questions or concerns regarding returns and refunds, please reach out to us at info@bannasprays.com.

We appreciate your understanding and cooperation!